1. 90-Day Money-Back Guarantee
Upwardly Group LLC offers a 90-Day Money-Back Guarantee under the following conditions:
If, after the first 90 days of continuous paid service:
- No credit accounts have been updated, corrected, removed, or improved, and
- Upwardly Group LLC has completed all agreed-upon services and strategies in good faith, and
- The client has provided all required documentation and cooperation
Then the client may be eligible for:
- A refund of up to two (2) months of subscription payments, or
- Continued service at no additional cost until progress is achieved
Eligibility is determined at the sole discretion of Upwardly Group LLC.
2. Non-Refundable Circumstances
Refunds will not be issued if:
- The client fails to provide required documentation
- The client independently disputes accounts during service
- Progress is delayed due to creditor or bureau response timelines
- The client initiates a chargeback
- The client cancels before the 90-day evaluation period
3. How to Request a Refund
Refund requests must be submitted in writing to support@getupwardly.com.
Requests must include the client's full name, account email, subscription plan, and reason for request.
4. Billing Inquiries
All billing questions, payment issues, or invoice concerns should be directed to billing@getupwardly.com.